Phoenix Endodontic Group has been using an online patient referral system since 2005. That’s right – for the last 11 years, we have offered our referring dentists the ease and convenience of online referrals and case management for patients sent to our office for endodontic treatment.
Back in 2005, online referrals were a difficult concept for Phoenix dentists to come around to. The old pen-and-paper method worked just fine before, but the explosive use of technology, along with tighter HIPPA requirements has made utilizing an online referral system a “must” for dental offices in Phoenix. “The rest of the world has finally caught up with our capabilities,” said Kevin G. Conroy, Operations Manager at Phoenix Endodontic Group.
Simply put, from the start of the referral process to the end, when a final report is generated, Phoenix Endodontic Group’s TDO software handles the communication between offices seamlessly. The referring office has its unique sign in to a HIPPA Compliant web portal to exchange patient information directly with our office. There is no need for secure emails because no patient information is sent via email.
Enhancements to this system are ongoing, and there are many benefits for the Phoenix dentist office that uses our referral system:
- Saves time — a referral can be made before the patient leaves the general dentist’s office – there are no hold time or delays.
- Convenience — no more looking for paper referral slips, which sometimes get misplaced by patients prior to making an appointment.
- Accuracy — not all doctors have the best handwriting, so typing in the specifics of a referred case makes misinterpretation less likely.
- HIPPA Compliant — using online referrals eliminates the risk of a potential privacy violation.
The 21st century has changed the way we all conduct business. At Phoenix Endodontic Group, we are always interested in utilizing best practices for our referring offices and patients alike.